Project Manager

TL;DR

Project Manager: Leading and coordinating key workstreams within SMB Customer Service Transformation with an accent on translating strategy into action and coordinating stakeholders across functions and markets. Focus on ensuring transformation initiatives are delivered on time, on budget, and to quality standards.

Location: Hybrid in Poland - Warsaw

Company

hirify.global is a payments technology company shaping how the world pays and gets paid.

What you will do

• Own assigned workstreams or projects, driving them from planning through completion and adoption.
• Own project timelines and ensure on-schedule delivery during execution phases.
• Define project scope, manage changes, and ensure deliverables meet requirements.
• Plan and execute rollouts including communication strategies, training coordination, and process documentation.
• Lead stakeholder coordination across strategic planning and execution phases.
• Identify risks and dependencies early, defining mitigation strategies.

Requirements

• 4+ years of project or program delivery experience, ideally in Customer Service, Operations, or business transformation.
• Strong operational discipline: attention to detail, clear planning, and a "get-it-done" mentality.
• Excellent stakeholder management across functions, cultures, and seniority levels.
• Comfortable with ambiguity: you navigate unclear requirements, changing priorities, and competing demands while still delivering concrete results.
• Independent but collaborative: you drive your own workstreams but know when to loop in your team and escalate appropriately.
• Fluent in English (written and verbal)

Nice to have

• Familiarity with PM tools (e.g. Confluence); hirify.global systems knowledge is a plus.
• Previous experience with customer-facing transformation or migration programs and budget/cost tracking and resource planning is an advantage

Culture & Benefits

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus