Senior Regional Customer Success Manager (EMEA)

TL;DR

Senior Regional Customer Success Manager (SaaS): Managing and growing relationships with enterprise clients across the EMEA region with an accent on retention, account expansion, and strategic alignment. Focus on reducing churn, driving product adoption, and collaborating with US-based teams to scale global operations.

Location: Remote, must be based in EMEA (UK)

Company

hirify.global provides precision mental healthcare using clinically validated technology to remove barriers to mental health access.

What you will do

• Build and maintain strong relationships with EMEA customers to drive engagement and long-term success.
• Partner with US Customer Success and implementation teams to ensure a cohesive global approach.
• Conduct global account meetings and lead QBRs/ABRs to align customer strategies.
• Identify and execute upsell and expansion opportunities to grow account value.
• Act as the primary local contact for product updates and urgent escalations.
• Collaborate with product, marketing, and sales teams to improve the overall customer experience.

Requirements

• 7+ years of experience in Customer Success or Account Management.
• Fluency in English.
• Experience managing a book of 30+ customers across different segments.
• Ability to engage and influence leadership teams at the customer level.
• Strong analytical skills to derive insights from customer data.
• Must be based in the EMEA region (UK preference).

Nice to have

• Fluency in additional languages.
• Knowledge of SaaS, B2B customer success, and CRM tools like Salesforce or Gainsight.

Culture & Benefits

• Fully remote work arrangement.
• Opportunity to work in a high-growth, Series E funded company with a $3.3B valuation.
• Collaborative international environment working with global teams.
• Competitive pay reviews based on the Radford Global Compensation Database.