Associate Director, Customer Success Operations

TL;DR

Associate Director of Customer Success Operations: Leading enterprise client video safety technology deployment, overseeing the end-to-end implementation of video-based safety systems for clients and internal teams with an accent on coordinating cross-functional teams, managing timelines and budgets, and ensuring seamless integration of hardware and software. Focus on optimizing deployment procedures, mitigating project risks, and supporting continuous improvement of the video safety platform.

Location: USA

Salary: $135,000 - $180,000 USD

Company

hirify.global harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem and is a leader in fleet safety solutions.

What you will do

• Lead complex deployment projects for video safety technology, ensuring alignment with client requirements and timelines.
• Develop and maintain project plans, communication strategies, and processes to track progress, risks, and milestones.
• Collaborate with engineering, product, sales, and client teams to define project scope and resolve technical issues.
• Optimize deployment procedures, including coordination with Field Engineers for hardware installation and Engineering for software configuration.
• Manage stakeholder expectations, including coordinating site assessments and client training sessions.
• Track project hardware orders and revenue impacts, providing regular status reports to leadership.

Requirements

• 15+ years of experience in project management, with at least 3 years focused on technology deployments, preferably in video surveillance, safety systems, or IoT/hardware integrations.
• Proven track record managing multiple projects in a fast-paced environment, including budget oversight and team coordination.
• Strong technical knowledge of video technologies (e.g., CCTV, AI analytics, cloud-based storage) and deployment tools (e.g., project management software like Asana, Jira, or Microsoft Project).
• Excellent communication, organizational, and problem-solving skills, with the ability to explain technical concepts to non-technical stakeholders.
• PMP certification or equivalent is highly preferred.

Nice to have

• Experience in a startup or high-growth company, where you've handled ambiguity and scaled processes.
• Familiarity with safety regulations (e.g., OSHA, GDPR for video data) and industry standards for video safety deployments.
• Proficiency in agile methodologies and tools for risk assessment and change management.
• Background in public safety or enterprise SaaS deployments, such as those involving hardware-software hybrids.

Culture & Benefits

• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents.
• Generous PTO and Sick Leave.
• 401(K) with generous company match.
• Disability, Life Insurance and Ancillary Benefits.