Client Success Manager (Healthcare)

TL;DR

Client Success Manager (Healthcare RCM): Monitoring and reporting on revenue cycle KPIs to ensure clients meet financial objectives with an accent on data-driven decision making and revenue cycle optimization. Focus on analyzing client data using SQL and Tableau to identify trends and proposing solutions to improve operational performance.

Location: Must be based in Hawaii (primarily remote)

Company

hirify.global provides software solutions for various industries, including specialized tools for healthcare revenue cycle management.

What you will do

• Track and report on essential revenue cycle KPIs, including days in AR and denial rates.
• Analyze client data to identify trends and opportunities to optimize revenue cycle processes.
• Develop tailored solutions to improve clients' operational and financial performance.
• Communicate performance insights and data-driven solutions to internal teams and clients.
• Manage multiple client accounts, prioritizing tasks to meet deadlines and adapting to varying needs.

Requirements

• Must be based in Hawaii.
• 3+ years of experience in data analysis or client support within the healthcare industry, focusing on revenue cycle management (RCM).
• Proficiency in data analysis tools including SQL, Tableau, and advanced Microsoft Excel (pivot tables, reporting).
• Solid understanding of healthcare revenue cycle management concepts and practices.
• Ability to anticipate client needs and tailor solutions to improve financial outcomes.