Client Success Manager (Higher Education)

Location: Remote; candidates ideally located in or around Kansas or New York, United States, with the ability to cover the territory. The role requires visiting clients on campus in the United States and Canada annually and traveling 50–75%.

Salary: $48,000–$60,000 per year, plus an annual bonus.

Company

hirify.global provides products and services for higher education organizations.

What you will do

• Maintain positive client relationships and maximize product and service satisfaction.
• Act as a liaison between hirify.global and clients, using available data to personalize support and demonstrate return on investment.
• Conduct client service training, annual reviews, campus visits, and regional conference participation.
• Build strategic relationships with senior-level contacts and collaborate with Account Executives and Sales Managers on account strategy and future sales.
• Collect client feedback, identify product improvement opportunities, and deepen understanding of third-party relationships.
• Use AI-enabled tools and analytics to improve decision-making and efficiency while protecting data privacy and maintaining human oversight.

Requirements

• 2+ years of experience in higher education or client service.
• Bachelor’s degree preferred.
• Understanding of the higher education industry.
• Strong communication skills and a positive attitude.
• Ability to travel 50–75% and visit clients on campus in the United States and Canada annually.
• hirify.global does not sponsor applicants for work visas.

Nice to have

• Experience as an Account Manager for a company offering products for higher education.

Culture & Benefits

• Remote workplace.
• Medical, dental, and vision insurance.
• Life insurance and short- and long-term disability coverage.
• Paid time off, parental leave, and holidays.
• 401(k) and educational assistance.