Customer Engagement Manager (Behavioral Health, EHR Platform)

Location: Hybrid work in either the Nashville or Tampa office; remote candidates will not be considered.

Company

hirify.global provides behavioral health software and SaaS solutions for clinical productivity, compliance, reporting, billing, business intelligence, and electronic health records.

What you will do

• Own relationships, health, and satisfaction for assigned state-based customer user groups.
• Represent hirify.global at user group meetings, manage meeting logistics, and deliver product and company updates.
• Provide software training and best-practice consultation on application features and changes.
• Coordinate Partnership Advisory Board and Partnership Committee events, including agendas and internal resources.
• Collect customer, state, marketplace, and industry intelligence and communicate priorities internally.
• Assess satisfaction and renewal risks, manage escalations, address service gaps, and support customer references and advocacy programs.

Requirements

• Bachelor’s degree in a related field preferred; equivalent experience may be considered.
• At least 5 years of customer-facing experience in healthcare or SaaS, including account management, consultation, relationship building, training, project management, or communications.
• Experience with enterprise electronic health record application design, development, support, training, implementation, and consulting.
• Strong project management, communication, analytical, problem-solving, presentation, and relationship-building skills.
• Proficiency with Microsoft Office, including Excel, and familiarity with virtual meeting tools.
• Must be able to travel 25% of the time.

Nice to have

• Exposure to behavioral or mental health care.
• Bachelor’s degree in a related area.

Culture & Benefits

• Work in a customer-focused environment where technology supports behavioral health outcomes.
• Collaborate across departments to improve customer experience and product capabilities.
• Support inclusive workplace practices and equal employment opportunities.
• Participate in customer training, marketing, advisory, and reference programs.