Customer Success Manager (Hospitality)

Location: Maitland, FL, United States; hybrid work from the hirify.global Maitland office

Company

hirify.global provides travel and hospitality technology solutions, supporting hotels with products for customer value, revenue management, marketing, and business growth.

What you will do

• Serve as the primary point of contact for small and medium-sized hospitality customers.
• Understand customer needs and objectives, develop strategies, and coordinate projects and campaigns with internal teams.
• Drive product adoption, optimization, renewals, upselling, cross-selling, and account expansion.
• Provide revenue management, marketing, product optimization, and budget recommendations.
• Develop value-driven materials using booking patterns, customer profiles, competitive sets, and marketing channels.
• Gather customer usage data and share business process and marketing best practices to support product improvements.

Requirements

• Bachelor’s degree in a related business field or equivalent work experience.
• 3+ years of experience in hospitality customer success, hotel revenue management, eCommerce, marketing, sales, or SaaS services for hotels.
• Experience managing and optimizing a customer or account portfolio and achieving financial goals.
• Good knowledge of hirify.global products and the hotel industry; revenue management skills are a plus.
• Advanced knowledge of Microsoft PowerPoint, Word, Excel, and Outlook; Salesforce knowledge is preferred.
• Must be able to work in a hybrid model from the hirify.global Maitland office and travel 25%. Proficiency in English, strong analytical and communication skills, and the ability to manage multiple priorities are required.

Culture & Benefits

• Learning opportunities through on-the-job training, formal programs, and daily collaboration.
• Supportive environment focused on employee well-being and work-life balance.
• Rewards package including salary, bonus, equity, and benefits.
• Flexible working model and an inclusive, diverse community.
• Global travel technology environment focused on reliability and long-term relationships.

Hiring process

• Create a candidate profile, upload a resume or CV, and submit the application.
• The application process takes no longer than 10 minutes.