Forward Deployed Operations Manager (Healthcare Operations)

Location: Hybrid role based in San Francisco, with onsite attendance approximately 2 days per week. Candidates willing to relocate to the Bay Area are also considered.

Salary: $120K–$160K annually, based on qualifications, experience, education, certifications, and geographic location.

Company

A profitable healthcare staffing marketplace connecting healthcare facilities with professionals looking for shifts through an app-based platform.

What you will do

• Own complex customer and operational problems from diagnosis through resolution.
• Work directly with enterprise customers to understand workflows, challenges, and business goals.
• Diagnose issues using customer conversations, operational context, data, and system behavior.
• Lead complex implementations involving time clock compliance, payroll, and integrations with ADP and UKG.
• Coordinate Product, Engineering, Operations, and customer teams to define solutions, remove blockers, and maintain momentum.
• Identify recurring problems and turn insights into product, process, and operational improvements.

Requirements

• 2–6 years of experience in consulting, operations, strategy and operations, implementation, customer strategy, program management, or a similar problem-solving role.
• Experience working directly with customers or clients in complex or high-stakes situations.
• Strong structured problem-solving, analytical, communication, and stakeholder management skills.
• Ability to influence teams without direct authority and manage multiple workstreams, priorities, and stakeholders.
• Comfort working with operational details, systems, data, and processes in unfamiliar industries.
• Ability to work onsite in the San Francisco office approximately 2 days per week or relocate to the Bay Area.

Nice to have

• Consulting experience with complex clients, ambiguous problems, and cross-functional projects.
• Background in operations, implementation, product, program management, or a related field.

Culture & Benefits

• Remote-first organization with a large distributed workforce.
• Work focused on improving access to healthcare staffing and financial stability for professionals.
• Evaluation centered on work that closely resembles the actual role.
• Occasional travel to customer sites when in-person support can help resolve an important problem or implementation.

Hiring process

• Preliminary screen.
• Case study and case study interview.
• Hiring manager interview, culture interview, reference check, and offer.