Senior AI Success Manager (SaaS)

TL;DR

Senior AI Success Manager (SaaS): Leading customer success initiatives for AI-powered engagement tools with an accent on driving renewals, expansions, and strategic value realization. Focus on managing executive-level relationships, analyzing complex data to demonstrate ROI, and serving as the voice of the customer to influence product development.

Location: Must be based in or able to work in the United States (Hybrid role in Austin)

Salary: $189,600 – $223,000 OTE/year

Company

hirify.global is a leading customer engagement platform powered by composable intelligence that enables personalized, autonomous, cross-channel customer experiences.

What you will do

• Oversee and design strategic AI use cases for high-value customers.
• Drive renewals, upsells, and expansions through deep relationship management.
• Collaborate with data science and sales teams to maximize client business impact.
• Conduct data-driven analyses using SQL and Excel to showcase platform value.
• Serve as the primary voice of the customer to internal product and marketing teams.
• Travel to customer sites (approximately 20% of the time) to foster strategic partnerships.

Requirements

• Must be authorized to work in the United States
• Experience in Customer Success or Strategy Consulting
• Strong proficiency in SQL and Excel for data-driven storytelling
• Ability to manage executive-level relationships and facilitate strategic mapping
• Exceptional written and verbal communication skills
• Highly organized with a bias for action and entrepreneurial initiative

Nice to have

• Familiarity with data science or machine learning workflows
• Experience in the marketing technology sector

Culture & Benefits

• Comprehensive medical, dental, and vision insurance
• Equity grants (RSUs) for all employees
• Flexible paid time off and parental leave
• Professional development with a yearly learning stipend
• Hybrid work environment focused on team connection and innovation