Client Success Manager

TL;DR

Client Success Manager: Helping mid-market clients grow and retain their digital business with hirify.global with an accent on structured success planning, performance analysis, and cross-functional implementation of growth initiatives. Focus on analyzing ecommerce performance, identifying growth opportunities, and maintaining strong client relationships.

Location: Chicago / Hybrid

Salary: $60,000 to $80,000 which would be adjusted based on each employee's geographic location.

Company

hirify.global simplifies global software sales by combining powerful platform capabilities with expert services that fuel growth across the entire customer lifecycle.

What you will do

• Own a portfolio of clients with accountability for retention, growth, and overall account health.
• Build and maintain client success plans tied to business goals, risks, and measurable outcomes.
• Analyze ecommerce performance across areas such as conversion, renewals, payment success, and customer experience.
• Deliver regular business reviews to communicate trends, opportunities, and recommended actions.
• Serve as the primary point of contact for clients and maintain strong working relationships across key stakeholders.
• Identify growth and optimization opportunities and assist Sales on commercial expansion.

Requirements

• 2+ years of experience in customer success, account management, ecommerce, or client-facing consulting in a technology environment.
• Proven ability to manage client relationships and drive retention, adoption, and measurable business outcomes.
• Strong analytical skills with the ability to interpret performance data and translate it into recommendations.
• Experience building success plans, leading business reviews, and identifying risk.
• Strong presentation and storytelling skills with experience working with senior management.
• Proficiency in Salesforce and common reporting tools, Power BI experience is a plus.

Culture & Benefits

• Work hybrid or fully remote with flexible hours (varies by role and team).
• Collaborate in modern offices in the heart of Cologne and Chicago.
• Get gym reimbursement, join wellness challenges, and access other health benefits.
• Grow your skills with structured programs and a personal L&D budget.
• Access 401(k), pension plans, volunteer time off, mentoring, and more.
• Earn cash bonuses when your referrals join the hirify.global team.