Client Success Manager (Adtech)

TL;DR

Client Success Manager (Adtech): Oversees the execution and performance of advertising campaigns within NAM for hirify.global Studios with an accent on bridging client goals and operational excellence to drive seamless delivery and revenue retention. Focus on translating complex data into actionable insights and strategic recommendations, identifying renewal and upsell opportunities.

Location: Hybrid in New York, USA

Salary: $75,000 - $82,500

Company

hirify.global Studios funds, creates, distributes, and commercializes some of the world’s most sought-after television, audio, and digital content.

What you will do

• Lead the activation, management, and optimization of complex, high-value campaigns across the hirify.global Studios portfolio.
• Proactively monitor campaign KPIs and recommend optimizations to ensure over-delivery on client expectations.
• Develop high-quality client materials, including Kick-off Calls, mid-campaign updates, and comprehensive wrap reports.
• Serve as the lead post-sale contact for key agencies and direct advertisers, managing daily communications and troubleshooting.
• Partner with Sales to identify renewal and upsell opportunities by leveraging performance data.
• Orchestrate internal workflows with Editorial, Project Management, Research, and Marketing to ensure all custom and branded content elements are delivered on time and on brand.

Requirements

• 4+ years of experience in client success, media planning, or digital campaign management within a premium media or agency environment.
• Fluency in Google Ad Manager, Salesforce, and project management tools like Monday.com.
• Solid understanding of the digital landscape, including CTV, audio, and custom content ecosystems.

Nice to have

• Exceptional presentation skills and ability to "tell a story" with data.
• A solutions-oriented mindset with the ability to navigate technical hurdles or delivery shifts independently.
• Highly organized with the ability to manage a high volume of concurrent projects without sacrificing attention to detail.
• Familiarity with social analytics and measurement studies is a plus.

Culture & Benefits

• 100% Employer-Paid Medical and Dental Insurance (PPO plans).
• Generous Paid Time Off.
• Flexible, Hybrid Working Arrangements.
• Strong commitment to work/life balance.
• Free Retirement Consulting for all employees.
• Pet Insurance, Commuter Benefits, and Gym Reimbursement.