Solutions Engineer (SaaS)

TL;DR

Solutions Engineer (SaaS): Helping customers adopt hirify.global quickly, integrate it smoothly, and unlock lasting impact with an accent on guiding teams through complex use cases and sharing insights that shape the product. Focus on turning great onboarding into long-term success.

Location: Hybrid in London

Company

hirify.global is the CRM built for the AI era, designed for ambitious go-to-market teams.

What you will do

• Work directly with new customers via video call, email, and live chat to ensure their success with hirify.global.
• Design and develop programs to support customer onboarding at scale, such as user guides, documentation, and onboarding emails.
• Identify accounts where there is opportunity to expand hirify.global’s impact and collaborate with Sales and Customer Success teams to nurture that growth.
• Work collaboratively with internal teams to address and resolve customers' product issues.
• Gather client feedback and insights to contribute to the continuous improvement of the hirify.global product.

Requirements

• Direct customer-facing experience deploying, selling, or managing complex products or services.
• Customer-facing experience solving business problems with technology.
• Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, and IFTTT.
• Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL).
• Ability to work independently in an unstructured, fast paced, environment with shifting priorities.

Hiring process

• 30-minute introductory phone call with a member of our Talent team.
• 30-minute interview with our Head of Customer Success.
• 45-minute technical case interview.
• Two 30-minute interviews with relevant stakeholders and Mock Demo exercise.
• 30-minute closing conversation with our CEO.
• Offer stage.