Manager, Starlink Enterprise Account Management (Channel)

TL;DR

Manager, Starlink Enterprise Account Management (Channel): Building and leading a new channel partner model for Starlink Enterprise, focused on unlocking new revenue through strategic partnerships with IT integrators with an accent on operational leadership, partner development, and hands-on execution. Focus on establishing performance metrics, designing scalable workflows, and collaborating with sales to define channel strategy.

Location: Redmond, WA

Salary: $135,000.00 - $180,000.00/per year

Company

SpaceX is actively developing the technologies to make human life on Mars possible.

What you will do

• Establish and track performance metrics focused on activation speed, billing accuracy, revenue realization, and partner satisfaction.
• Design and implement scalable workflows, tools, and automation to achieve weekly activation targets and scale with growth.
• Identify recurring operational friction and convert it into documented process improvements, training materials, and system requirements for engineering.
• Standardize playbooks, documentation templates, and handoff protocols to enhance cross-functional execution and reduce errors.
• Lead cross-functional initiatives, including pricing transitions, bulk account onboarding, billing process optimizations, and collections coordination with Finance.
• Partner closely with Sales to define channel strategy, set partner tiers, and minimize internal conflicts or revenue leakage.

Requirements

• Bachelor’s degree or equivalent; 6+ years of professional experience in operations, account management, or channel programs.
• 4+ years collaborating with commercial partners or customers to support technical products/services, such as hardware, SaaS, or connectivity solutions.
• 2+ years of direct people management experience, leading teams in a fast-paced environment.
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

Nice to have

• Experience building or scaling a new vertical from early-stage growth (e.g., <10 partners) to operational maturity (100+ partners).
• Strong financial acumen, including revenue recognition principles, complex billing structures and cash flow optimization.
• Demonstrated ability to operate effectively in ambiguous, high-growth environments with limited resources.
• Track record of diagnosing operational gaps and delivering scalable systems, tooling, or integrations (e.g., CRM workflows, API enhancements).
• Background in high-growth technology, telecommunications, or enterprise sales organizations.

Culture & Benefits

• Comprehensive medical, vision, and dental coverage.
• Access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
• 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
• Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.