Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Supporting hirify.global’s largest and most complex users by offering customized, strategic consultations and proactively identifying opportunity areas. Focus on implementing operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion.

Location: London

Salary: £65,600 - £98,400

Company

hirify.global is a financial infrastructure platform for businesses that helps millions of companies accept payments, grow their revenue, and accelerate new business opportunities.

What you will do

• Provide a Gold Standard Experience to assigned accounts’ key stakeholders.
• Work with the wider Operations team to enable Gold Standard Experience across teams interacting directly with the user via support channels.
• Foster long term user relationships that grow loyalty to hirify.global and hirify.global products.
• Work cross-functionally to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion.
• Lead user facing meetings both in person and through video chat.
• Create user-facing content for long term solutions.

Requirements

• Minimum 3 years experience in enterprise level client-facing work.
• Strong product sense and energized by the challenge of solving difficult user related problems.
• Strong written and verbal communication skills in English.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with APIs and able to explain API concepts to hirify.global’s largest and most technical customers.
• Familiarity with SQL and is comfortable building basic queries and modifying more complex ones.
• Strong technical troubleshooting skills and is comfortable interfacing with technical teams.
• A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization.

Nice to have

• Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes.
• Experience practicing in small to medium scale project management.
• Strong organizational skills and self-starting mindset.
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL.
• Ideal experience in the payments industry.

Culture & Benefits

• Opportunity to put the global economy within everyone’s reach while doing the most important work of your career.