Digital Sales Representative (SaaS)

TL;DR

Digital Sales Representative (SaaS): Owning the post-sale lifecycle for a portfolio of 2500+ accounts with an accent on driving retention, expansion, and customer value through automated, data-driven motions. Focus on improving offshore team workflows, designing scalable processes, and providing human-led interventions for high-potential or at-risk opportunities.

Location: Must be based in or able to commute to Merelbeke, Belgium

Company

hirify.global is an AI-powered cyber asset intelligence platform providing visibility and automated risk management across complex IT, cloud, and IoT environments.

What you will do

• Manage the post-sale lifecycle for a high-volume portfolio of accounts to drive retention and expansion.
• Identify and intervene in at-risk accounts using usage signals and engagement data.
• Provide structural guidance and enablement to the supporting offshore sales team.
• Define and refine playbooks, workflows, and standards for consistent account management.
• Collaborate with product and engineering teams to identify bottlenecks and improve self-serve automation.
• Personally manage complex escalations and high-potential expansion opportunities.

Requirements

• Experience in B2B SaaS account management, retention, or digital sales.
• Proven ability to manage high-volume portfolios through programmatic and segmented models.
• Strong understanding of the full customer lifecycle, including adoption, engagement, and renewal.
• Automation-first mindset with experience in designing scalable processes.
• Excellent pattern recognition skills for identifying root causes and systemic issues.
• Ability to collaborate cross-functionally across product, operations, and marketing teams.

Culture & Benefits

• Focus on four core values: One Team, We Care, We Grow, and We Deliver.
• Commitment to learning, sharing, and continuous improvement.
• Opportunity to work at the intersection of sales and scalable process design.
• Collaboration within an international and data-driven organization.