Client Director (Digital CX)

TL;DR

Client Director (Digital CX): Managing end-to-end client relationships and driving revenue growth for custom enterprise mobile and web applications with an accent on digital customer experience (CX) and high-stakes business outcomes. Focus on identifying strategic opportunities, closing high-value enterprise deals, and ensuring the delivery of scalable digital solutions for C-level stakeholders.

Location: Hybrid (Antwerp, Belgium)

Company

A digital consultancy specializing in custom enterprise application development and digital CX solutions for large organizations.

What you will do

• Own client relationships end-to-end, acting as a trusted partner for senior decision-makers.
• Build and manage a pipeline of opportunities to grow business with existing and target enterprise clients.
• Transform complex client challenges into clear business cases with defined ROI and outcomes.
• Collaborate with product, design, and tech teams to ensure high-quality delivery and margin quality.
• Forecast revenue and manage risks and opportunities across a diverse client portfolio.

Requirements

• Minimum 10 years of combined experience in delivery and commercial roles.
• Proven track record of closing enterprise deals (≥ €250k) and managing large accounts (≥ €1M).
• Deep understanding of digital CX and custom enterprise software development.
• Experience operating in complex, multi-stakeholder environments with C-level executives.
• Background in product management or consultancy is highly preferred.

Culture & Benefits

• Opportunity to solve high-stakes digital challenges where outcomes are critical.
• High level of ownership and trust with minimal micromanagement.
• Culture that prioritizes clarity, results, and outcomes over activity.
• Exposure to diverse markets across Europe, the Middle East, and beyond.
• Ambitious and independent work environment.