Customer Success Engineer (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Engineer (SaaS): Driving the lifecycle and technical adoption of data observability solutions for enterprise clients with an accent on data pipeline optimization and security/IT operations alignment. Focus on establishing strategic relationships, identifying new use-cases, and ensuring continuous product value realization across the customer journey.
Location: Must be based in Germany
Company
A rapidly growing software company providing a leading data engine for IT and Security that enables organizations to manage and transform their data infrastructure.
What you will do
- Act as a strategic advisor for customers throughout the entire post-sales success lifecycle.
- Deepen expertise in data transformation for security and observability outcomes.
- Establish relationships with key stakeholders and senior management to drive adoption.
- Identify and expand new use cases for data reduction, enrichment, and routing.
- Collaborate cross-functionally with sales, product, and engineering teams to represent the voice of the customer.
- Mentor and coach team members within the Customer Experience organization.
Requirements
- Location: Must be based in Germany
- Minimum of 5 years of experience in direct customer advocacy or post-sales engagement.
- Strong background in Observability, Logs, Metrics, IT Operations, and Security.
- Proven track record managing complex enterprise accounts in a high-growth environment.
- Ability to drive continuous product value through technical problem-solving.
- Willingness to travel up to 30% of the time.
Nice to have
- Experience with data platforms like Splunk, Elastic, Datadog, or Snowflake.
- Technical understanding of Customer Success Platforms such as Gainsight or PlanHat.
- Working knowledge of major cloud providers (AWS, Azure, GCP).
Culture & Benefits
- Remote-first work environment empowering autonomy and flexibility.
- Culture that values collaboration, curiosity, and a balance of serious work with humor.
- Opportunities to join a fast-growing team in a critical industry segment.
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