Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving platform adoption and expansion across enterprise accounts with an accent on technical relationship management, API-driven workflows, and renewal strategies. Focus on onboarding technical teams, uncovering new use cases, and bridging customer feedback to product development.

Location: Must be based in Ireland

Company

An intelligent workflow automation platform that integrates AI and existing tech stacks to streamline business operations for global customers.

What you will do

• Manage the end-to-end customer lifecycle, including onboarding, value realization, business reviews, and renewals.
• Identify and drive expansion opportunities for the platform across diverse technical departments.
• Translate complex customer requirements into actionable product feedback for internal Engineering and Product teams.
• Develop and execute account health strategies by analyzing dashboards, metrics, and usage data.
• Provide technical thought leadership to resolve customer challenges and drive process improvements.
• Partner with Sales, Marketing, and Support to build comprehensive account growth plans.

Requirements

• Must be based in Ireland.
• German language proficiency required.
• 5+ years of experience in technical account management, customer success, or post-sales roles at a technology company.
• Experience working with SaaS solutions for technical teams such as cybersecurity, DevOps, or IT.
• Strong understanding of APIs and how they function.
• Ability to translate complex technical requirements and influence executive stakeholders.

Culture & Benefits

• Values-driven work environment centered on simplicity, speed, and soundness.
• Commitment to employee growth, individual curiosity, and professional development.
• Flexible remote work culture.
• Opportunity to work with high-growth technology stacks and a globally recognized customer base.
• Inclusive workplace fostering a diverse range of perspectives and backgrounds.