Senior Customer Success Manager (GraphQL)

TL;DR

Senior Customer Success Manager (GraphQL): Managing high-value enterprise accounts to drive API strategy and product adoption with an accent on strategic engagement and technical project delivery. Focus on coordinating cross-functional teams, establishing long-term customer roadmaps, and ensuring measurable business outcomes through deep technical partnerships.

Location: Must be based in the UK or the Netherlands

Company

hirify.global provides essential API orchestration infrastructure for developers, supporting some of the world's largest enterprises in building modern API landscapes.

What you will do

• Serve as the primary point of contact for enterprise customers, orchestrating their entire success journey.
• Own product adoption strategies and collaborate with sales to drive account growth.
• Guide customers through high-touch engagements, helping them achieve production milestones and solve governance challenges.
• Oversee professional services and solution architects to ensure structured project execution and milestone tracking.
• Translate technical API solutions into tangible business value and revenue-driving outcomes.
• Advocate for customer needs internally while managing both short-term and long-term strategic roadmaps.

Requirements

• 7+ years of experience in a technical, customer-facing role such as Technical Account Manager, CSM, or Service Delivery Manager.
• Must be based in the UK or Netherlands.
• Strong experience leading customer-facing project management and service delivery engagements.
• Deep understanding of cloud-native software development, APIs, and web technologies.
• Proven ability to engage and build trust with senior engineering leaders at large enterprises.
• Strong interpersonal skills with the ability to influence key stakeholders and drive business outcomes.

Nice to have

• Degree in Computer Science.
• Experience with methodologies such as event storming and impact mapping.
• Practical experience with GraphQL.
• Hands-on experience with major cloud platforms (AWS, GCP, Azure).
• Experience in a startup or high-growth software environment.

Culture & Benefits

• Remote-first work environment with a culture focused on autonomy and technical excellence.
• Competitive market-informed compensation packages.
• Equity and comprehensive benefits tailored to the region.
• Opportunity to work with essential infrastructure supporting over 1 billion downloads.
• Collaborative environment that values diversity and equal opportunity.