Senior Customer Success Representative (Creators)

TL;DR

Senior Customer Success Representative (Creators): Managing and growing a portfolio of top-earning creators on a monetization platform with an accent on retention and revenue growth. Focus on data-driven insights, proactive engagement, and cross-functional collaboration to improve creator satisfaction and platform performance.

Location: Remote with London office

Company

hirify.global is an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale.

What you will do

• Own and grow a portfolio of top-earning creators with full accountability for retention and revenue.
• Consistently deliver 100%+ month-on-month retention across key creators.
• Identify churn risks and expansion opportunities using behavioral and performance data.
• Share actionable, data-driven insights that help creators earn more.
• Partner cross-functionally with Product, Support, Moderation, Growth, and Sales to improve outcomes.
• Act as a visible performance benchmark for the wider CS team.

Requirements

• A proven high performer in Creator Success, Customer Success, or Account Management.
• Strong track record of growing revenue and retention across an existing book of business.
• Comfortable being directly accountable for commercial outcomes.
• Highly data-literate and confident using dashboards, metrics, and performance insights.
• Excellent communicator who builds trust with high-value creators.
• Experienced operating cross-functionally in fast-moving environments.

Culture & Benefits

• Direct impact on creator earnings and platform growth.
• Join one of The Sunday Times Best Places to Work 2025.
• Remote-first, with a London office for team meetups.
• Flexible hours, according to when you perform best.
• Unlimited holiday.
• Budget for growth and wellbeing.