Key Account Manager (Fintech)

TL;DR

Key Account Manager (Fintech): Managing and growing a portfolio of e-commerce merchant partners in Italy with an accent on revenue optimization, upsell strategies, and cross-functional collaboration. Focus on building long-term strategic relationships, negotiating premium service packages, and executing data-driven sales initiatives to maintain market leadership in the Buy Now, Pay Later sector.

Location: Based in Milan, Italy. Requires travel to merchant locations up to 30% of the time.

Company

hirify.global is an ambitious European fintech company pioneering the Buy Now, Pay Later space with a focus on high standards, innovation, and continuous growth.

What you will do

• Retain and grow the merchant portfolio through sales calls, business reviews, and ongoing relationship management.
• Provide strategic consultancy to merchants on revenue optimization and marketing integration.
• Collaborate with internal sales and marketing teams to facilitate the go-live of enterprise partners and manage co-marketing campaigns.
• Analyze key data points to identify business opportunities and create custom sales presentations.
• Develop case studies and best practices to improve sales conversion rates and scale account management processes.
• Regularly engage with merchants through face-to-face meetings, industry events, and market visits.

Requirements

• 5+ years of experience in account management or business consulting, preferably in e-commerce.
• Fluency in both Italian and English.
• Strong business acumen and proven success in upselling and cross-selling.
• Experience following a structured sales process with clear KPIs and leading indicators.
• Demonstrated ability to manage multiple concurrent projects under tight deadlines.
• Ability to travel up to 30% of the time for merchant meetings and events.

Hiring process

• Initial chat with the Talent Acquisition team.
• First interview with the VP Growth to assess attitude and motivation.
• Case study to evaluate technical and analytical hard skills.
• Final interview with the CEO focusing on company values and cultural fit.