Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a portfolio of enterprise and mid-market accounts to drive satisfaction, retention, and expansion with an accent on staff augmentation for AI and data engineering teams. Focus on monitoring account health, collaborating with technical leadership, and managing complex stakeholder relationships to ensure measurable business impact.

Location: Must be based in Colombia

Company

hirify.global helps U.S. companies build and scale world-class AI, ML, and Data teams by leveraging top-tier talent in Latin America.

What you will do

• Manage the customer success lifecycle for a portfolio of strategic enterprise and mid-market accounts.
• Act as the internal owner of account health, aligning client expectations with engineering delivery standards.
• Support Account Directors and Executives with delivery tasks to drive revenue expansion and renewals.
• Monitor health metrics and feedback to proactively mitigate churn risks.
• Partner with engineering leads and CTLs to identify and resolve delivery risks early.
• Collaborate cross-functionally to provide data-driven insights during Quarterly Business Reviews (QBRs).

Requirements

• 5+ years of experience in Customer Success, Account Management, or Client Partnerships within tech or professional services.
• English: C1 proficiency required (written and verbal).
• Experience managing strategic or enterprise-level accounts with significant annual revenue.
• Proven track record in driving account retention and expansion.
• Strong background in working closely with engineering or technical stakeholders.
• Proficiency with CRM tools like HubSpot or Salesforce.

Nice to have

• Experience specifically within the engineer staff augmentation sector.
• Strong understanding of AI and data engineering environments.

Culture & Benefits

• Ownership opportunities through equity participation.
• Support for continuous learning through an education bonus.
• Annual company retreat and optional in-person meetups.
• Company-wide winter break and paid time off.
• Tailored career roadmaps in a high-performance, transparent culture.