Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Managing a portfolio of enterprise clients by driving adoption, retention, and expansion of an AI-powered contact center platform with an accent on strategic account management and data-driven relationship building. Focus on navigating complex multi-stakeholder processes, influencing product roadmaps, and ensuring long-term customer success through proactive configuration and engagement.

Location: Must be based in the United States, with a willingness to travel (~25%) and availability for EST-PST time zone alignment.

Salary: $110,000–$145,000 base + Bonus + Equity

Company

hirify.global is a pioneer in AI-powered contact center intelligence, born from Stanford's AI lab, dedicated to automating conversations and empowering agents with real-time insights.

What you will do

• Oversee a portfolio of 10-15 enterprise clients, serving as their trusted advisor and advocate.
• Drive renewal and expansion efforts while identifying opportunities for upselling and cross-selling.
• Analyze customer usage data to inform decision-making and improve the overall customer journey.
• Lead project management and facilitate executive business reviews across all levels of customer stakeholders.
• Configure the product to meet specific customer needs and ensure users are fully enabled.
• Collaborate cross-functionally with sales, product, and engineering to provide product feedback and influence roadmaps.

Requirements

• Must be based in the US and able to work across EST-PST time zones.
• Experience in Customer Success or similar client-facing roles managing complex enterprise accounts.
• Proven ability to manage internal and external processes involving multiple stakeholders and timelines.
• Strong written and verbal communication skills with the ability to lead executive presentations.
• Autonomy in performing basic data analysis and lightweight software configuration.
• Willingness to travel up to 25% for customer engagements.

Nice to have

• Background in a contact center environment.
• Previous experience working with sales, care, or retention teams.
• Experience in tech or SaaS environments.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Paid parental leave.
• Monthly health and wellness allowance.
• Work from home office stipend.
• Flexible Paid Time Off (PTO) policy.
• Equity compensation in addition to base pay.