Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing and growing relationships with enterprise accounts, driving adoption, retention, and long-term success with hirify.global with an accent on onboarding, training, and implementation processes. Focus on acting as a product champion, collecting feedback, and identifying expansion opportunities.

Location: Remote in Colombia, with collaboration in a hybrid setup with colleagues based in Medellín. You will primarily focus on customers in North America, while also supporting several enterprise customers in Australia and New Zealand.

Company

hirify.global is a leading innovator in the digital health and fitness domain, offering a SaaS solution and multiple native apps to users worldwide.

What you will do

• Build trusted advisor relationships with customers, helping them achieve maximum value throughout their lifecycle.
• Own the onboarding, training, and implementation process for enterprise accounts.
• Maintain a deep understanding of the hirify.global platform and advise customers on the most relevant features for their goals.
• Act as a product champion and drive adoption through expertise and proactive guidance.
• Proactively identify expansion and growth opportunities within your customer base.
• Increase renewals and reduce churn through early risk identification and mitigation.

Requirements

• Experience in Customer Success or Account Management, managing a portfolio of customers.
• Native-level English or full professional fluency, both written and spoken.
• Strong collaboration skills to work effectively with product, sales, support, and marketing teams.
• Solid project management skills and comfort working in a fast-changing environment.
• A proactive, self-starting mindset with a strong sense of ownership.

Nice to have

• Have experience in a SaaS environment.
• Love the fitness industry.

Culture & Benefits

• Remote-friendly: you can work from home in Colombia whenever you like.
• Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World!.
• Many opportunities for personal and professional growth within the company.
• A fun, healthy, and international work environment made up of over 35+ nationalities.
• We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.
• Organized hirify.global sports events throughout the year.

Hiring process

• Screening call with Recruitment
• Interview with one of team members and the Director of CSM Enterprise
• Business Case presentation to Director of CSM Enterprise