Customer Success Manager, Enterprise (SaaS)

TL;DR

Customer Success Manager, Enterprise (SaaS): Managing and developing a portfolio of trades companies, ensuring company revenue and maximizing the value of the software with an accent on coaching best practices and building senior-level relationships. Focus on solving complex problems with out-of-the-box solutions and improving customer experience.

Location: Remote (US)

Salary: $86,600 - $115,800 USD, commission-eligible

Company

hirify.global accompanies customers every step of the way from the moment they partner to the end of their journey.

What you will do

• Develop a portfolio of ~35 Enterprise customer accounts with complex needs.
• Gather intelligence on product usage and determine valuable features and services.
• Build and maintain senior-level relationships with customer accounts.
• Collaborate with customers by solving complex problems with out-of-the-box solutions to increase product value.
• Analyze user engagement data and identify actionable insights.
• Mentor new hires and members of the non-Enterprise Success Team.

Requirements

• 4+ years of combined experience in account and/or project management in a customer-facing role.
• Proven ability to multi-task and manage multiple projects with strong attention to detail.
• Self-starter that thrives in a fast-paced environment.
• Demonstrated ability for and interest in project management and analyzing data sets.
• Intelligent, quick thinking, fast learning, and solution oriented.
• Adaptable team player with strong communication and organizational skills.

Culture & Benefits

• Flextime, recognition, and support for autonomous work with learning and development opportunities.
• Holistic health and wellness benefits including company-paid medical, dental, and vision.
• Support for Titans at all stages of life, including parental leave, fertility services, and adoption reimbursement.
• Flexible time off.
• 401k match.