Embedded Customer Success Manager (SaaS)

TL;DR

Embedded Customer Success Manager (SaaS): Managing a portfolio of embedded customers, driving renewals, and achieving net revenue retention targets with an accent on understanding customer business goals, success metrics, and integration roadmaps. Focus on guiding customers through product launch, enabling product and sales teams, and advising on integration product strategy.

Location: Palo Alto, California

Salary: $100,000 - $130,000 plus variable, benefits, perks, and equity for California applicants

Company

hirify.global helps businesses globally streamline operations by connecting data, processes, applications, and experiences.

What you will do

• Own a portfolio of embedded customers, managing renewals and driving net revenue retention targets.
• Understand each customer’s business goals, success metrics, and integration roadmap.
• Guide customers through product launch, go-to-market readiness, and end-customer onboarding.
• Advise customers on integration product strategy, including packaging, pricing, and go-to-market design.
• Collaborate with hirify.global’s product team to advocate for customer needs and influence the embedded product roadmap.
• Partner cross-functionally with Account Executives, Solutions Engineers, and Professional Services on pre- and post-sale activities.

Requirements

• 5+ years of experience in customer success, technical account management, consulting, or product management — ideally in a SaaS or iPaaS environment.
• Experience working with software companies (ISVs) or in an embedded / OEM partnership context is a strong plus.
• Solid understanding of the software development lifecycle and ability to engage meaningfully with technical audiences (architects, engineers, product managers).
• Demonstrated track record of hitting or exceeding renewal and expansion targets.
• Experience supporting customers through product launches, go-to-market initiatives, or sales enablement programs.
• BS/BA or equivalent practical experience.

Culture & Benefits

• Flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
• Driven by innovation and looking for team players who want to actively build our company.
• Balancing productivity with self-care.
• Vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.