Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of mid-market accounts, driving adoption, retention, and growth by understanding customer business goals and connecting product adoption to measurable results. Focus on leading commercial conversations, building multi-threaded relationships, and integrating AI into daily workflows for operational excellence.

Location: Must reside near Austin, TX (hybrid, in-office 3 days per week), Raleigh, NC, Nashville, TN, or Toronto, Canada (remote)

Salary: $77,000 - $115,000 a year (North America) or $105,000–$142,000 CAD (Canada)

Company

hirify.global is transforming the way companies plan, manage, and optimize sales performance by revolutionizing incentive compensation management and expanding its platform to solve broader sales planning challenges.

What you will do

• Manage 45–55 mid-market accounts, driving adoption, retention, and growth.
• Understand customer business goals and connect product adoption to measurable results and ROI.
• Deliver compelling QBRs and executive briefings that tie product value to business impact.
• Lead renewal and expansion discussions, collaborating with Sales, Legal, and leadership.
• Build multi-threaded relationships across personas, tailoring value conversations to each.
• Serve as a voice of the customer with Product & Engineering teams, synthesizing customer product feedback.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or similar SaaS role.
• Proven success managing a high-volume, high-value customer portfolio.
• Strong commercial acumen, experienced in renewal negotiations and deal execution.
• Exceptional communication and relationship-building skills, from admins to C-suite stakeholders.
• Strategic, curious, and customer-centric mindset focused on long-term outcomes.
• Strong organizational rigor in documentation, forecasting, and account planning.

Nice to have

• Experience supporting Incentive Compensation Management (ICM), Sales Performance Management (SPM), or complex Fintech/Accounting solutions.
• Proficiency with popular CRMs (e.g., Salesforce) and Customer Success platforms (e.g., ChurnZero).

Culture & Benefits

• 100% of medical, dental, and vision covered including 75% for dependents (US-ONLY).
• Flexible vacation days and quarterly mental health days.
• One-time expense on your 1-year work anniversary.
• Annual stipends for professional development and caretaking.
• 401k plan to participate in and save towards the future (US-ONLY).
• Employee Resource Groups (ERGs) to support and celebrate shared identities and life experiences.