Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Working with customers to ensure the success and adoption of the hirify.global Intelligent Automation Platform with an accent on strategic business relationships, technical product expertise, and deployment models. Focus on increasing product usage, driving cross-sell opportunities, and serving as the primary point of escalation for customer issues.

Location: Be available to work Australia Hours

Company

hirify.global helps businesses globally streamline operations by connecting data, processes, applications, and experiences.

What you will do

• Develop and maintain strategic business relationships with customers to drive adoption and retention.
• Provide technical hirify.global product expertise and share best practices from a business and technical perspective.
• Educate various departments on the business value achieved through automating their processes.
• Develop and implement processes and programs to increase product usage and drive cross-sell opportunities.
• Actively coach and mentor the broader CSM team, contributing to overall team development.
• Serve as the primary point of escalation for customer issues, troubleshoot, and ensure quick resolution.

Requirements

• BS or equivalent education.
• 5+ years of experience in consulting, customer success management, and technical account management; prior experience as an Account Executive, Senior Member of a large consulting firm, or CSM in SaaS/iPaaS preferred.
• Experience in Integration and/or business automation.
• Understanding of large complex businesses with many stakeholders.
• Excellent interpersonal and communication skills.
• Be available to work Australia Hours

Nice to have

• Prior Experience in Digital Transformation.

Culture & Benefits

• Flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
• Vibrant and dynamic work environment.
• Driven by innovation and looking for team players who want to actively build the company.
• Balancing productivity with self-care.