Customer Success Manager (French Speaking)

TL;DR

Customer Success Manager (French Speaking): Driving customer retention, satisfaction, and growth for global clients within the adtech ecosystem with an accent on consultative advice, platform adoption, and operational strategy. Focus on managing relationships with global brands, scaling campaign performance across major digital platforms, and ensuring seamless integration with hirify.global's product suite.

Location: Must be able to work in a hybrid capacity from our Amsterdam office 3 days a week

Company

hirify.global is an AI-powered advertising technology company that integrates media, creative, and intelligence to help global brands transform their ad experiences.

What you will do

• Manage and grow a book of business across digital platforms like Meta, TikTok, YouTube, and Pinterest.
• Act as a strategic and operational partner to global clients, driving platform adoption and long-term success.
• Establish clear operating rhythms including kickoffs, weekly check-ins, and QBRs.
• Standardize workflows and define success metrics to improve daily customer execution.
• Collaborate cross-functionally with Product, Engineering, and Creative Services to solve complex challenges and share client feedback.
• Monitor account health signals and proactively address risks to ensure consistent service delivery.

Requirements

• Professional fluency in French (written and spoken) is required.
• 3–5+ years of digital marketing experience (paid social or Google), ideally in SaaS, MarTech, or AdTech.
• Experience managing a portfolio of accounts and driving measurable customer outcomes.
• Ability to work in a hybrid capacity from the Amsterdam office at least 3 days per week.
• Strong communication and presentation skills suitable for senior stakeholders.
• Ability and willingness to travel for meetings, conferences, and industry events.

Culture & Benefits

• Inclusive environment for growth-minded individuals across 60+ nationalities.
• Opportunity to operate at the cutting edge of the fast-paced online marketing industry.
• Dedicated support for professional development and team initiatives.
• Focus on diversity, equity, and inclusion as a core company value.