Customer Marketing Manager (Fintech)

TL;DR

Customer Marketing Manager (Fintech): Deepening customer relationships, generating compelling proof points, and driving expansion by keeping existing customers engaged and successful with an accent on customer advocacy and evidence creation. Focus on gathering customer insights and translating them into market narratives.

Location: Hybrid in Berlin, Germany

Company

hirify.global is the agentic decision platform for financial services that delivers superior outcomes and reduced operational costs without compromising on compliance.

What you will do

• Develop and manage a structured customer reference and advocacy program.
• Lead the production of customer case studies, impact stories, and video testimonials.
• Design and execute marketing programs that support upsell and cross-sell.
• Run systematic programs to gather customer insights and feed them into product, sales, and marketing strategy.

Requirements

• 3+ years in customer marketing, customer success marketing, or a closely related marketing role.
• Proven ability to build customer advocacy programs and produce high-quality case studies and reference content.
• Strong relationship skills to engage with senior stakeholders at enterprise accounts.
• Experience working cross-functionally with customer success and sales teams.
• Excellent writing and storytelling skills.
• Active use of AI tools to accelerate content, research, and customer insight synthesis.

Culture & Benefits

• Work in Berlin office.