Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Owning the full post-sale lifecycle, from contract signature through onboarding, adoption, renewal, and expansion with an accent on ensuring customers adopt hirify.global’s products and realize measurable ROI. Focus on driving successful deployments, building repeatable systems that scale across customers, and acting as the voice of the customer.

Location: This full-time position requires 5 days on-site in our Mountain View or San Francisco, CA headquarters.

Salary: $60K – $80K

Company

hirify.global's mission is to simplify healthcare by reimagining the healthcare experience and setting a new standard for how care is delivered and experienced across the industry.

What you will do

• Lead customers from contract through onboarding, go-live, adoption, and renewal.
• Drive successful implementations across complex healthcare organizations.
• Ensure customers achieve measurable outcomes (time saved, improved documentation, workflow efficiency).
• Identify expansion opportunities based on usage and business needs and drive upsell conversations tied to clear ROI.
• Surface product gaps and workflow issues to Product and Engineering.
• Proactively manage at-risk accounts and drive recovery plans.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar role in SaaS.
• Experience managing mid-market or enterprise accounts with complex stakeholders.
• Strong understanding of post-sale lifecycle (onboarding → adoption → renewal → expansion).
• Proven ability to drive retention and expansion, not just maintain relationships.
• Ability to understand and explain technical products and workflows.
• Excellent communication skills, including executive-level conversations.

Culture & Benefits

• Committed to creating and fostering a diverse team.
• Open to all backgrounds and levels of experience.
• Committed to providing reasonable accommodations to all applicants throughout the application process.