Senior Client Success Specialist (Healthcare)

TL;DR

Senior Client Success Specialist (Healthcare): Managing a complex portfolio of strategic and enterprise client relationships within the 2nd.MD service line with an accent on driving client satisfaction, retention, and growth. Focus on leading the full client lifecycle, coordinating multi-stakeholder relationships with health plans, and delivering strategic consultation to ensure business outcomes.

Location: Must be based in the US (Remote)

Salary: $100,000 - $125,000 USD

Company

hirify.global is a generative AI-powered health and care platform that integrates medical, pharmacy, and point solutions to empower health consumers with better access and lower costs.

What you will do

• Serve as the primary strategic point of contact for a portfolio of enterprise clients.
• Lead the full client lifecycle from onboarding through renewal and expansion.
• Coordinate relationships between clients, health plans, insurance carriers, and strategic partners.
• Monitor and analyze program performance, utilization, and ROI metrics to demonstrate value.
• Facilitate strategic business reviews and annual renewal discussions with HR leaders.
• Execute client-specific engagement strategies and track marketing initiatives.

Requirements

• Must be based in the US
• Bachelor's degree in Business, Healthcare Administration, or related field.
• 5-7 years of professional experience in client success or account management.
• Proven experience managing complex B2B relationships with contract values of $100K-$2M+.
• Expert proficiency with Microsoft Office and CRM systems like Salesforce.
• Advanced analytical skills with experience interpreting complex data.

Nice to have

• Healthcare or benefits industry experience, particularly with clinical advisory services.
• Experience with enterprise-level contract negotiations.
• MBA or advanced degree in Healthcare Administration or Business.
• Project management certification.

Culture & Benefits

• Competitive medical, dental, and vision coverage.
• Generous 401(k) plan with company match.
• Flexible Time Off and 13 paid holidays.
• Comprehensive protection plans including life and disability insurance.
• Mental health and wellness benefits.