Operations Process Improvement Manager

TL;DR

Operations Process Improvement Manager: Designing, implementing, and improving operational workflows across Secret Media Network with an accent on efficiency, scalability, and performance. Focus on automating manual processes using AI tools and internal systems, ensuring processes are adopted and correctly implemented.

Location: Work in a location in the heart of Madrid, home office friendly.

Company

hirify.global is the world’s leading tech platform for culture and live entertainment, democratizing access to culture and entertainment.

What you will do

• Design, implement, and continuously improve operational workflows.
• Identify inefficiencies and translate them into scalable processes.
• Standardize ways of working to ensure consistency in execution between different regions: North America, Europe, APAC, Latam.
• Identify opportunities to automate manual processes using AI tools and internal systems.
• Partner with stakeholders to ensure processes are adopted and correctly implemented.
• Define and track KPIs related to operational efficiency.

Requirements

• Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree).
• 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management.
• Strong experience in process design, optimization, and workflow automation.
• Comfortable working with data and defining KPIs to measure performance.
• Proficiency in both written and spoken English is a must

Nice to have

• Experience with automation tools (e.g., Zapier, Make, Notion, Airtable, etc.).
• Familiarity with AI tools and interest in leveraging them for operational efficiency.
• Strong communication and stakeholder management skills.

Culture & Benefits

• Attractive compensation package.
• Opportunity to have a real impact in a high-growth global category leader.
• 40% discount on all hirify.global events and experiences.
• Great work environment with a young, international team of talented people to work with!
• Health insurance.
• English & Spanish Lessons.