Technical Success Manager I

TL;DR

Technical Success Manager I: Owning customer adoption, onboarding, and continued success at your customer base with an accent on technical relationships and solving technical problems in real-time. Focus on leading interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.

Location: Arlington, Virginia, USA; Atlanta, Georgia, USA; Charlotte, North Carolina, USA; Chicago, Illinois, USA; Dallas, Texas, USA; Houston, Texas, USA. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Salary: $149,000 - $186,000 USD

Company

hirify.global builds an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.

What you will do

• Own customer adoption, onboarding, and continued success at your customer base.
• Lead all aspects of the adoption, optimization, and integration of hirify.global’s products within customers’ business infrastructure.
• Partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
• Voice support for new product features & provide customer feedback to hirify.global product management and engineering groups.
• Maintain a deep understanding of the customer’s business as well as their technical environment.
• Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.

Requirements

• 2+ years of pre or post sales experience within the software industry.
• 1+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• A desire to learn new technologies.
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
• Fluent in English

Nice to have

• Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang.
• Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD.
• Background in mobile device platforms & architectures (IOS & Android).
• Bachelor's degree in Engineering/Computer Science or equivalent desirable.

Culture & Benefits

• hirify.global provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
• Fostering a diverse, welcoming and inclusive environment is important to us.
• We believe in empowering all Relics to achieve professional and business success through a flexible workforce model.

Hiring process

• In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
• Our stewardship of the data of thousands of customers means that a criminal background check is required to join hirify.global.
• Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.