Senior Customer Success Manager (Technical)

TL;DR

Senior Customer Success Manager (Technical): Owning the long-term success of enterprise accounts by driving platform adoption and ensuring value realization within software supply chain workflows with an accent on technical collaboration and strategic account leadership. Focus on solving complex integration challenges, building relationships with technical stakeholders, and providing actionable product feedback to engineering teams.

Location: Must be based in the USA and have the right to work independently without requiring sponsorship.

Company

hirify.global is a fully managed SaaS platform providing software artifact management and security for the modern software supply chain.

What you will do

• Manage a portfolio of enterprise customers, creating success plans and tracking progress toward defined goals.
• Collaborate with technical teams to troubleshoot platform issues and optimize integration within CI/CD pipelines.
• Partner with Sales and Product teams to drive renewals, expansion, and feature development based on customer needs.
• Guide senior technical stakeholders through adoption strategies to ensure they realize full platform value.
• Refine internal customer success playbooks and processes to improve scalability.

Requirements

• Must be based in the USA with legal right to work.
• 8+ years of experience in enterprise SaaS, DevOps, or cloud-native customer success roles.
• Strong understanding of CI/CD pipelines, security, and cloud-native development tools.
• Experience designing and executing customer success programs with measurable outcomes.
• Ability to bridge technical and business requirements for diverse stakeholder groups.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• Competitive compensation package including equity.
• Generous annual leave and flexible working policies.
• Professional development budget for conferences and certifications.
• Supportive, innovative, and trust-centric work environment with regular team offsites.