Senior Manager, Customer Success Operations

TL;DR

Senior Manager, Customer Success Operations (B2B SaaS): Building and optimizing systems, data pipelines, and processes for a growing Customer Success organization with an accent on scalability, efficiency, and data-driven insights. Focus on configuring key platforms like Vitally and HubSpot, designing automated playbooks, and synthesizing multi-source data for cross-functional reporting.

Location: Must be based in the USA (San Francisco, CA or Remote within the USA)

Salary: $165,000–$205,000

Company

hirify.global is an early-stage startup building automation software for assurance and audit practitioners in cybersecurity, privacy, and financial sectors.

What you will do

• Configure and optimize CS tooling including Vitally and HubSpot to support engagement, renewals, and expansion.
• Design and implement scalable playbooks and automated workflows to increase CSM capacity.
• Build centralized dashboards in Tableau using data from Amplitude, BigQuery, and other sources to track GRR, NRR, and account health.
• Lead CS enablement strategy, including tool rollouts, process documentation, and self-service knowledge sharing.
• Audit and streamline core customer journey processes such as onboarding, adoption, and renewal lifecycles.
• Partner cross-functionally with Product, Sales, and RevOps to ensure alignment across the GTM organization.

Requirements

• Must be based in the USA
• 5–8+ years of experience in Customer Success Operations, RevOps, or similar roles within B2B SaaS.
• Proven track record of building systems and processes from scratch and driving measurable performance improvements.
• Strong systems acumen with experience in Salesforce, Amplitude, Vitally, BigQuery, and Tableau.
• Exceptional program management and stakeholder communication skills.
• Ability to design repeatable playbooks and lead teams through change management.

Nice to have

• Relevant industry experience as a practitioner at an audit or advisory firm.

Culture & Benefits

• Competitive compensation with equity participation.
• Remote-first work environment with flexible scheduling.
• Comprehensive wellness benefits, including free therapy sessions.
• Technology and work-from-home reimbursement.
• 401k retirement plan.
• Supportive, inclusive, and values-driven team culture.