Customer Success Manager

TL;DR

Customer Success Manager (Data): Driving customer adoption and retention by providing guidance and thought leadership throughout their relationship with hirify.global with an accent on mitigating risk and providing visibility into customer health. Focus on building strong relationships with customers, understanding their business goals, and ensuring their success on the platform.

Location: North Carolina, Florida, Massachusetts, New York, New Jersey

Salary: $121,000 - $240,000 USD

Company

hirify.global’s AI-powered data unification and management capabilities transform siloed data from disparate sources into unified, trusted, and interoperable data.

What you will do

• Account management for large enterprise customers to help them gain value from hirify.global.
• Provide visibility into Customer health by identifying adoption opportunities and retention risk.
• Build a comprehensive understanding of customers' business goals and objectives.
• Track, report, and benchmark all milestone related adoption activities.
• Work closely with the sales team to identify and pursue upsell and cross-sell opportunities.
• Facilitate and lead customer meetings with an agenda driven prescriptive approach.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space.
• Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases.
• Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives.
• Possess strong presentation, verbal and written communication skills and command credibility with senior executives.
• Previous experience and expertise in software architecture and understanding how applications fit together within a customer’s ecosystem.

Nice to have

• Previous hirify.global Experience.
• hirify.global Certifications.
• MBA or advanced degree.

Culture & Benefits

• hirify.global was founded on a distributed workforce and offers flexible work arrangements.
• Committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• Consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• Committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.