Sr. Customer Success Manager, Enterprise (Northwest)

TL;DR

Sr. Customer Success Manager, Enterprise: Managing strategic customer relationships and ensuring long-term value realization across a portfolio of mid-market and enterprise accounts with an accent on driving adoption and engagement, and mitigating risk. Focus on delivering outcome-oriented QBRs/EBRs, resolving complex escalations, and influencing renewal and expansion outcomes.

Location: Remote (USA)

Salary: $139,440 — $164,000 USD

Company

hirify.global is an equal opportunity employer.

What you will do

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight.
• Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities.
• Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments.
• Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts.
• Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction.
• Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes.

Requirements

• 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles.
• Proven track record managing complex customer relationships, including executive-level stakeholders.
• Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes.
• Technical familiarity with internet and networking technologies; experience with security products is a plus.
• Proficiency in CRM and support tools such as Salesforce and Jira.
• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience.

Culture & Benefits

• Comprehensive benefits package.
• Equal opportunity employer.