Onboarding Program Manager (SaaS)

TL;DR

Onboarding Program Manager (SaaS): Leading the structured execution of customer onboarding programs from deal close through deployment and adoption with an accent on project coordination, process consistency, and cross functional collaboration. Focus on shaping a seamless onboarding experience that sets customers up for long-term success.

Location: Remote (United Kingdom)

Company

hirify.global is a cybersecurity company focused on identity security.

What you will do

• Manage onboarding programs from deal close through deployment, ensuring milestones are delivered on schedule.
• Coordinate onboarding projects across multiple customer segments, ensuring milestones are delivered on time and documentation is maintained.
• Coordinate onboarding across Customer Success, Technical Delivery, Sales, Product, and Support teams.
• Maintain Salesforce and CS platform hygiene, including onboarding milestones and progress tracking.
• Identify opportunities to standardize onboarding workflows across customer tiers.
• Maintain onboarding playbooks and documentation, ensuring all materials are current, structured, and version controlled.

Requirements

• 2–3 years of experience in onboarding coordination, project management, or similar roles within SaaS or enterprise software.
• Proven ability to manage multiple concurrent projects across cross-functional teams.
• Strong skills in milestone tracking, risk management, and dependency coordination.
• Exceptional organization and attention to detail.
• Excellent written and verbal communication skills.
• Experience with tools such as Salesforce, Microsoft Teams, SharePoint, or similar collaboration platforms.

Nice to have

• Experience working with CS, Technical Delivery or Professional Services teams.
• Exposure to identity security, Active Directory, Entra ID, or cybersecurity environments.
• Experience supporting onboarding across multiple customer segments.

Culture & Benefits

• Be part of a global team on the front lines of cybersecurity innovation.
• Celebrate curiosity, integrity, and people who take initiative.
• Value a healthy balance between work and life.