Implementation Specialist (SaaS)

TL;DR

Implementation Specialist (SaaS): Managing the end-to-end implementation experience for accounting firms onboarding onto hirify.global's platform with an accent on project management, client services, and technical execution. Focus on data migration, environment setup, and integration work.

Location: Remote (US-based)

Company

hirify.global delivers an unparalleled experience to customers and integration partners as we work to onboard and educate new firms in using our software modules.

What you will do

• Own the full implementation lifecycle for multiple concurrent firm engagements, managing scope, schedule, dependencies, and stakeholder alignment from kickoff through go-live.
• Partner with technical specialists to manage the firm's data migration workstream, including historical data mapping from legacy PMS systems to hirify.global equivalents.
• Configure the firm's system based on their chosen specifications and operational preferences.
• Design and deliver tailored training sessions for firm staff, ensuring adoption of hirify.global's software across relevant workflows.
• Take ownership of internal improvement projects, contributing to SOPs, process documentation, and tooling enhancements.

Requirements

• 3–5 years of experience in B2B SaaS implementation, professional services, or technical project management.
• Strong project management fundamentals: risk identification and escalation, milestone tracking, dependency management, and change control.
• Exceptional written and verbal communication skills — able to translate complex technical concepts for non-technical stakeholders and drive decisions at the executive level.
• Highly proficient in English with excellent written grammar and attention to detail.
• Comfort working in ambiguous, fast-moving environments with the initiative to drive progress without all the answers in front of you.

Nice to have

• Experience in the accounting firm or professional services technology industry.
• Familiarity with ETL concepts, data migration workflows, or system integration patterns.
• Experience with ClickUp or similar project management and CRM platforms.

Culture & Benefits

• Remote, work-from-anywhere culture.
• Flexible PTO.
• World Class health benefits - Health, vision, dental, HSA/FSA, and mental health support.
• Stock options - every Full Time Employee has ownership in hirify.global's future and success.
• 401(k) matching.