Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Managing technical relationships and customer success for an AI-native security platform with an accent on product onboarding, health check execution, and complex issue resolution. Focus on mitigating renewal risks, collaborating with internal engineering teams, and ensuring customer platform adoption and satisfaction.

Location: Must be based in Mexico

Company

hirify.global is a global leader in cybersecurity, providing an advanced AI-native platform designed to stop breaches and protect modern organizational infrastructures.

What you will do

• Serve as a primary technical contact and augment customer support teams.
• Manage the customer onboarding process and perform quarterly business reviews and health checks.
• Participate in on-call rotations to address inquiries and case escalations.
• Drive support cases to resolution and escalate critical issues to management when necessary.
• Collaborate with sales teams to identify renewal risks and ensure successful product renewals and upsells.
• Share technical expertise and best practices within the team regarding new technologies and security applications.

Requirements

• Must be based in Mexico
• Professional fluency in English
• Bachelor’s Degree or equivalent professional experience.
• Experience working with Windows Operating Systems.
• Knowledge of enterprise web technologies, security, and infrastructure.
• Proven ability to establish technical credibility and manage customer relationships.

Nice to have

• Bachelor’s Degree in a related field.
• 3+ years of experience in Customer Success, Support, or Technical Account Management within a SaaS organization.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leave.
• Professional development opportunities and access to Employee Networks.