Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Serving as the primary liaison between customers and internal teams for platform onboarding, adoption, and value delivery with an accent on strategic planning and measurable ROI. Focus on building executive relationships, resolving complex escalations, and driving expansion through deep product understanding in the email security space.

Location: Remote (USA)

Company

A security-focused product company leveraging AI to provide advanced email protection and threat detection solutions.

What you will do

• Act as the main point of contact to guide platform adoption and success planning.
• Deliver regular business reviews to communicate ROI and align on success metrics.
• Provide tailored recommendations based on customer industries and business goals.
• Monitor customer health, manage escalations, and collaborate with cross-functional teams to resolve issues.
• Identify opportunities for expanded adoption and provide product feedback to internal stakeholders.

Requirements

• Must be based in the USA
• 5+ years of experience in enterprise SaaS with 3+ years in Customer Success, TAM, or support.
• Proven ability to manage large portfolios and executive-level relationships.
• Technical proficiency in internet technologies, networking, and email security solutions.
• Experience with Salesforce and Jira.
• Bachelor’s degree in Computer Science, Engineering, or related discipline.

Culture & Benefits

• Inclusive work environment that values equal opportunity and diversity.
• Focus on measurable customer outcomes and long-term partnership growth.
• Collaborative culture working across Sales, Engineering, and Product teams.
• Commitment to privacy and secure, structured hiring practices.