Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Ensuring customer success and satisfaction with hirify.global cybersecurity products, supporting them through onboarding, adoption, and optimization with an accent on identity security and AD/Entra protection. Focus on conducting product health checks, leading training sessions, and gathering customer feedback to improve product development and internal processes.

Location: Hybrid in Dallas, TX. Candidates must reside within 45 miles of hirify.global office.

Salary: Not specified

Company

hirify.global is a cybersecurity company committed to creating a great place to work, valuing employees, and fostering a culture of purpose, growth, and balance.

What you will do

• Execute and maintain success plans for strategic and scale customers throughout their lifecycle, including onboarding, adoption, optimization, expansion, and renewal.
• Implement and run one-to-many engagement programs such as onboarding cohorts, product enablement webinars, and proactive health checks.
• Own and report on customer health, satisfaction, retention, and growth targets for your book of business.
• Conduct product health checks and present actionable recommendations to improve security posture in Active Directory and Entra ID.
• Act as the voice of the customer by gathering insights and feedback to inform Product, Engineering, and GTM teams.
• Identify customer champions, references, case study opportunities, and participants for community or advisory programs.

Requirements

• 2+ years’ experience as a Customer Success Manager, Technical Account Manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
• Aptitude and drive to develop an understanding of hirify.global solutions and related Microsoft technologies including Active Directory and Entra.
• 2+ years of experience working with C-level Executives, including meetings and high-level presentations.
• Ability to understand and explain technical cybersecurity data.
• Excellent communication and project management skills.
• Proactive with the ability to build and maintain strong customer relationships.

Nice to have

• Good understanding of cybersecurity product experience at a security vendor, including running product health checks and configuring alerts.

Culture & Benefits

• Be part of a global team on the front lines of cybersecurity innovation.
• hirify.global celebrates curiosity, integrity, and people who take initiative.
• Embraces challenges as growth opportunities.
• Values a healthy balance between work and life.