Manager, Customer Success Management (Cybersecurity)

TL;DR

Manager, Customer Success Management (Cybersecurity): Scaling and leading the European Customer Success team while managing strategic customer relationships with an accent on adoption, retention, and operational excellence. Focus on building regional strategy, mentoring the team, and collaborating with cross-functional departments to drive customer satisfaction in a fast-growing open-source environment.

Location: Must be based in Europe

Company

hirify.global is a cybertech startup developing open-source solutions to anticipate cyber threats and strengthen security posture for global organizations.

What you will do

• Own and manage the full customer lifecycle, including onboarding, adoption, and renewals for strategic accounts.
• Partner with the VP of Customer Success EMEA to structure, optimize, and scale the regional CSM team.
• Recruit, onboard, and mentor CSMs, driving performance and professional development.
• Build proactive, long-term relationships with key customers and identify opportunities for upsell and cross-sell.
• Contribute to the development of internal playbooks, processes, and service best practices.
• Collaborate with Product, Engineering, and Sales teams to relay customer feedback and ensure alignment on priorities.

Requirements

• Location: Must be based in Europe
• Proven experience in Customer Success leadership within a SaaS or cybersecurity environment.
• Ability to partner with senior leadership to shape team structure and operational models.
• Strong analytical skills for tracking success metrics and leveraging data for engagement strategy.
• Capability to deliver technical training and lead strategic missions for enterprise customers.
• Effective cross-functional collaboration skills, particularly with sales and engineering departments.

Culture & Benefits

• Remote-first environment with flexibility for work-life balance.
• Competitive compensation package with equity options.
• Support for your professional setup with preferred gear.
• Regular in-person team gatherings for regional and global collaboration.
• Exposure to cutting-edge AI technologies in the cybersecurity domain.