Customer Success Architect (Identity Lifecycle Management)

TL;DR

Customer Success Architect (Identity Lifecycle Management): Coordinating the delivery of onboarding, implementation, integration, and consulting services with an accent on strengthening customer security posture and driving business outcomes. Focus on seamless implementations and ensuring customer satisfaction.

Location: Remote, USA

Salary: $150,000 - $200,000 USD

Company

hirify.global is the identity security company securing identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure.

What you will do

• Own the customer relationship through all stages of the customer lifecycle.
• Capture customer feedback and work directly with hirify.global’s product team.
• Act as an SME on hirify.global’s Lifecycle Management product ensuring alignment to industry best practices.
• Partner with product, sales, and support teams to align JML processes with broader company goals.

Requirements

• BA/BS degree or equivalent experience required.
• 5+ years of professional experience in customer success or consulting, working with technical enterprise customers and exposure to Lifecycle Management.
• Proven ability to manage customer Lifecycle Management Deployments in a customer-facing capacity.
• Experience with information security background and supporting CISOs as your primary customer sponsor.
• Experience working with at least one major cloud service provider (AWS, GCP, Azure).
• Strong understanding of Identity & Access Management.

Culture & Benefits

• Driven to build a strong company culture.
• Ownership Mindset.
• Act with Integrity.
• Guardians of our Customers.
• Opinionated Humility.
• Build Trust, Earn Trust.