Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing the customer journey and driving adoption of cloud security solutions for a portfolio of LATAM customers with an accent on value realization and product footprint expansion. Focus on building C-suite relationships, executing success plans, and ensuring renewals.

Location: Remote (Brazil)

Company

Global cloud security innovation leader and cybersecurity unicorn providing agentless cloud security technology.

What you will do

• Manage the entire Customer Journey for an assigned portfolio of customers.
• Partner with Customer Success Engineers to drive operationalization and business KPIs.
• Define and execute Customer Success Plans to drive adoption and value.
• Serve as a trusted advisor and internal voice of the customer for product enhancements.
• Build strong relationships across all levels, from practitioners to the C-suite.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).

Requirements

• 5+ years of experience in customer success, account management, or pre-sales.
• 5+ years of experience working with Cloud Security, Cybersecurity, or SaaS products.
• Professional proficiency in Portuguese, Spanish, and English (written and verbal).
• Knowledge of AWS, Microsoft Azure, and Google Cloud infrastructure.
• Ability to travel 30%.
• Must be based in Brazil.

Culture & Benefits

• High-growth environment with rapid employee and customer expansion.
• Opportunity to work with disruptive, agentless cloud security technology.
• Respectful and transparent culture with accessible executive leadership.
• Collaborative "pod" team spirit.