Customer Success Engineer (Observability)

TL;DR

Customer Success Engineer (Observability): Driving adoption and value for telemetry infrastructure customers with an accent on data pipelines, observability, and technical advisory. Focus on solving complex data lifecycle challenges and ensuring business outcomes for large enterprises.

Location: Remote, but must live in Chicago or St. Louis

Salary: $110K - $160K

Company

hirify.global is an AI platform for telemetry that provides enterprises with the choice, control, and flexibility to manage and analyze telemetry data.

What you will do

• Act as a strategic and technical advisor to customers throughout the entire post-sales lifecycle from onboarding to expansion.
• Establish and maintain relationships with stakeholders and senior management to drive enablement and value plans.
• Drive product adoption and identify additional opportunities for customers to realize value from hirify.global solutions.
• Troubleshoot issues, recommend use case initiatives, and advocate for customer certification and training.
• Collaborate cross-functionally with sales, marketing, product, and engineering teams as the voice of the customer.
• Track customer-specific metrics via the Customer Success Platform to monitor health and success.

Requirements

• Minimum of 5 years of experience in a post-sales customer advocacy or engagement function.
• Proven track record of working with large, complex enterprises in high-growth environments.
• Experience with Observability, Logs, Metrics, IT Operations, and Security.
• Deep understanding of managing data pipelines throughout the entire data lifecycle.
• Strong engineering and problem-solving skills with a customer-first mindset.
• Must be based in Chicago or St. Louis.

Nice to have

• Experience as an administrator or architect for platforms like Splunk, Elastic, Datadog, or Snowflake.
• Knowledge of major cloud providers (AWS, Azure, GCP).
• Experience with Customer Success Platforms such as GainSight or PlanHat.
• Prior experience working in a remote environment.

Culture & Benefits

• Remote-first culture with a global, collaborative workforce.
• Comprehensive benefits including health, dental, vision, and life insurance.
• Financial perks such as 401(k), equity, and eligibility for a discretionary company-wide bonus.
• Paid holidays, paid time off, and fertility treatment benefits.
• Environment that values diversity and encourages employees to bring their full selves to work.