Solutions Engineer, Enterprise (AI)

TL;DR

Solutions Engineer, Enterprise (AI): Deploying hirify.global’s voice AI platform into complex restaurant environments with an accent on technical integration, configuration, and customization. Focus on troubleshooting production issues, translating real-world deployment challenges into actionable requirements, and building tools for broader team use.

Location: Based in New York City, with up to 50% travel to meet with customers.

Salary: $165K – $220K

Company

hirify.global is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale.

What you will do

• Embed with customer engineering teams as a trusted technical peer, leading technical discovery and solutioning.
• Own the end-to-end technical implementation of hirify.global’s voice AI platform for enterprise customers.
• Adapt and configure hirify.global’s platform to meet each customer’s unique operational requirements.
• Monitor, troubleshoot, and resolve technical issues in live deployments.
• Codify patterns into tools, playbooks, and reference architectures for broader team use.
• Translate real-world deployment challenges into actionable requirements for product and engineering teams.

Requirements

• Technical depth: Excellent software engineering skills with comfort across APIs, SDKs, webhooks, and cloud infrastructure.
• Customer obsession: Deep, personal commitment to customers’ technical success.
• High slope: Learns fast, adapts quickly, and stays effective in ambiguity.
• Communication and trust: Able to build deep credibility with both technical and non-technical stakeholders.

Nice to have

• Experience with voice AI, speech-to-text, NLP, or conversational AI systems.
• Previous early-stage startup or founder-led environment experience.
• Previous experience embedded within a large enterprise customer’s product deployment.

Culture & Benefits

• Medical, dental, and vision benefits.
• Unlimited PTO and generous paid parental leave.
• Flexible schedule and 12 paid US company holidays.
• 401(k) plan with company match.
• Learning/Education stipend.