Sr. Customer Success Manager (Government)

TL;DR

Sr. Customer Success Manager (Government): Managing a portfolio of government regulatory boards and state agencies, aligning technology with agency mandates and driving measurable compliance outcomes with an accent on strategic relationship management and regulatory enablement. Focus on monitoring engagement metrics, resolving complex issues, and conducting strategic business reviews to improve compliance outcomes.

Location: Remote - US

Salary: OTE $100K – $110K

Company

hirify.global simplifies workforce compliance management across healthcare, empowering millions of professionals, their employers, and regulators to work together.

What you will do

• Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials.
• Develop success plans that align technology with specific agency mandates, Department of Health regulations, and public-sector risk management priorities.
• Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.
• Monitor engagement metrics, translating data into insights that demonstrate sustained value and support long-term retention.
• Act as the lead problem-solver for complex account hurdles, collaborating with internal product and government affairs teams.
• Conduct high-level strategic reviews to assess progress, identifying opportunities to deepen the partnership and improve compliance outcomes.

Requirements

• 5+ years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health accounts.
• Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred.
• Exceptional ability to communicate with non-technical government leaders.
• A self-sufficient professional who thrives in a remote environment.
• A problem-solver who can identify a potential churn risk a year in advance and build the strategic rapport necessary to save the relationship.

Culture & Benefits

• Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.
• Professional development allowance.
• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
• 401K with company matching, as well as financial planning education and resources for US Employees.
• Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents (US Employees).
• Lifestyle Spending Account (LSA) for personal well-being (US Employees).
• Health insurance premiums covered 100%, including national and international coverage (LATAM Employees).
• hirify.global Flex Club: flexible benefits platform with monthly points (LATAM Employees).
• Life insurance policy, paid 100% by the company (LATAM Employees).