Southeast Regional Lead, Customer Delivery

Location: Washington, D.C.; in-office 4 days per week when not traveling, with regular travel within the region of approximately 50%

Salary: $195,000–$225,000 USD annually, plus benefits, equity if applicable, and bonus if applicable.

Company

hirify.global provides an AI-enabled platform that converts siloed data into operational intelligence for public safety organizations, government agencies, and private-sector institutions.

What you will do

• Own the regional customer delivery lifecycle from kickoff and data integration through workflow development, training, adoption, renewal, and growth.
• Lead customer standups, monitor account health, identify deployment or adoption risks, and coordinate interventions.
• Manage and coach Deployment Strategists while establishing a clear operating rhythm and prioritization model.
• Develop team capability through mentorship, one-to-ones, training, feedback, and sponsorship of challenging work.
• Identify customer expansion opportunities and partner with Sales, Marketing, Contracting, and executives on growth, renewals, and customer advocacy.
• Build a regional strategy based on account health, competitive dynamics, total addressable market, and local government technology adoption.

Requirements

• 8+ years of experience in enterprise software delivery, consulting, or business operations leadership.
• At least 3 years of experience managing customer-facing teams.
• Demonstrated ownership of end-to-end customer outcomes, including time to value, adoption, renewals, and expansion.
• Deep familiarity with enterprise software deployment and the ability to guide technical and non-technical implementation teams.
• Strong communication, leadership, coaching, and customer relationship management skills.
• Willingness to travel within the region regularly, approximately 50%, and work from the Washington, D.C. office four days per week when not traveling.

Nice to have

• Experience with or strong familiarity with public safety, law enforcement, or government technology.

Culture & Benefits

• Benefits are provided as part of the compensation package.
• Equity and bonus may be available.
• Opportunity to shape a rapidly growing business and the trajectory of the role.
• Inclusive workplace committed to equal employment opportunity.