Southeast Regional Lead, Customer Delivery

TL;DR

Southeast Regional Lead, Customer Delivery: Managing the full customer delivery lifecycle for hirify.global's AI-enabled platform, from kickoff to user adoption, focusing on achieving region-specific customer impact and growth goals. Focus on debugging stalled deployments, driving innovation, and building strong customer relationships to ensure successful outcomes in the territory.

Location: Willingness to travel within your region regularly (~50%). When not traveling, this role will be in office 4 days/week in our NYC office

Salary: $195,000 - $225,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Company

hirify.global helps public safety organizations address society’s challenges with unprecedented speed and accuracy using their AI-enabled platform.

What you will do

• Manage a team of Deployment Strategists, Customer Advocates, and Trainers to achieve region-specific customer impact, delivery, and growth goals.
• Monitor customer health across your region, proactively identifying post-implementation customers that show signs of declining adoption, stalled workflows, or emerging risk.
• Identify in-customer growth opportunities and partner with Sales to execute on them.
• Maintain a current, honest view of customer health and renewal risk across every account in your region.
• Develop a precise, current picture of your region, including accounts at risk, competitive dynamics, and influencers.

Requirements

• 5+ years in enterprise software delivery, consulting, or business operations leadership, with at least 2 years managing customer-facing teams.
• Demonstrated track record owning customer outcomes end-to-end, including time to value, adoption, renewal, and expansion metrics.
• Experience in or strong familiarity with public safety, law enforcement, or government technology preferred.
• Willingness to travel within your region regularly (~50%).
• When not traveling, this role will be in office 4 days/week in our NYC office

Culture & Benefits

• Committed to creating an inclusive environment for all employees.
• Celebrate diversity and are a proud equal opportunity employer.